Refund & Return Policy

At Roniq Health, we want you to have a clear and straightforward experience when purchasing from us. This policy explains how returns, refunds, and order issues are handled.

1. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

2. Returns

Return eligibility may depend on the type of product purchased and its condition.

For products that are eligible for return, items must generally be unused, unopened, and returned in their original packaging.

Please contact our support team before sending any item back. Unauthorized returns may not be accepted.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us promptly with your order information and relevant details.

We may request photographs or other information to help us review the issue and determine an appropriate resolution.

4. Refunds

If a refund is approved, the refund will generally be issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution. Roniq Health cannot control the time required for a financial institution to post a refund.

5. Non-Refundable Items

Certain products or services may not be eligible for return or refund due to their nature, applicable regulations, or other restrictions.

Any applicable restrictions will be communicated where appropriate.

6. Shipping Costs

Original shipping charges may not be refundable unless the refund is related to an error, damaged shipment, or other circumstance where Roniq Health determines that a refund of shipping costs is appropriate.

Return shipping costs may be the responsibility of the customer unless otherwise specified.

7. Contact Us

If you have questions about a return, refund, cancellation, or order issue, please contact our support team using the contact information provided on our website.

We will review each request and provide guidance based on the applicable circumstances and our policies.