Terms & Conditions
Last Updated: September 29, 2026
Welcome to Roniq Health. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or services.
1. Who We Are and Who Does What
This website and your account are operated by Roniq Health (“Roniq Health,” “we,” or “us”). Your care involves three parties:
- Roniq Health provides the technology platform and patient support services, including this website, your account, the online intake process, payment processing, and customer support. Roniq Health does not provide medical care, make treatment decisions, issue prescriptions, or dispense medication.
- US Health & Wellness provides medical care through its licensed healthcare professionals. A licensed provider reviews your medical information and determines whether treatment is medically appropriate. When it is, the provider decides the medication, formulation, strength, and quantity, and issues the prescription.
- Partell Pharmacy is the licensed pharmacy that fills and dispenses the prescription issued by your provider and ships your medication to you, where permitted by applicable law.
2. Use of Our Website
You agree to use the Roniq Health website only for lawful purposes and in accordance with these Terms & Conditions.
You may not use our website in any way that could damage, disable, overburden, or interfere with the operation, security, or availability of the website.
3. Our Services
Roniq Health provides access to telehealth evaluation by US Health & Wellness providers, prescription treatment when appropriate, and related information and resources, as described on our website.
Our services and offerings may change from time to time. We reserve the right to modify, suspend, or discontinue any service or portion of the website when necessary.
4. Eligibility
To use our services, you must:
- Be 18 years of age or older
- Be located within the United States, in a state where our services are currently available, and give us a delivery address in that state. Services are not yet available in Texas. Availability depends on the laws of your state and on our providers’ and pharmacy’s licensure.
- Provide accurate, current, and complete information
Availability of any treatment depends on clinical eligibility, as decided by the treating provider, and on the laws of your state.
5. Prescription Required; Provider Decisions
Prescription medication is available only after evaluation by a licensed healthcare provider and when determined medically appropriate. If treatment is approved, the provider issues the prescription and Partell Pharmacy fills and dispenses it.
- The provider decides whether treatment is medically appropriate. The provider may decline to approve treatment, may ask for more information, or may recommend a different treatment or a visit to another healthcare provider.
- The final medication, formulation, strength, and quantity are determined by the provider through the provider’s evaluation. You cannot choose or change your dose through this website.
- Selecting a product, strength, or quantity, or paying, does not guarantee that medication will be prescribed.
- Medication is dispensed and shipped only after a provider has approved treatment and issued a prescription, and Partell Pharmacy has filled it. You cannot obtain prescription medication without provider review.
- Some medications, including controlled substances such as testosterone, require additional steps before they can be prescribed, such as a live telemedicine visit and laboratory testing, as required by federal and state law. The provider will tell you if this applies to you.
6. Medical Information & Care
Information provided through the Roniq Health website is intended to support your understanding of our services and should not be considered a substitute for professional medical advice, diagnosis, or treatment.
Healthcare services provided through US Health & Wellness are subject to appropriate clinical evaluation and may not be suitable for everyone. If you are experiencing a medical emergency, call 911 or seek immediate medical attention through your local emergency services. Do not use this website in an emergency.
7. Compounded Medications
Compounded medications are prepared for an individual patient pursuant to a prescription, when the treating provider determines that the compounded formulation is appropriate for that patient and permitted by applicable law. The provider, not the product page, decides whether a compounded formulation is appropriate for you. Compounded medications are not FDA-approved and have not been reviewed by the FDA for safety, effectiveness, or quality before marketing.
8. User Information and Your Account
When submitting information through our website, you agree that the information you provide is accurate, current, and complete. This includes your health history, current medications, contact details, and delivery address.
You are responsible for keeping your information up to date, for keeping your account login private, and for activity under your account. Giving inaccurate or incomplete health information can affect your safety and the provider’s decisions.
9. Evaluations and Consultations
Your evaluation begins when you submit your online health intake questionnaire. A licensed US Health & Wellness provider will review your intake and, if additional information is needed to make a safe and informed treatment decision, may contact you by secure message, phone, or video before proceeding.
If you do not respond to a request for additional information within a reasonable time, your evaluation may be paused or closed, and you may need to resubmit your intake to continue.
10. Payments, Subscriptions, and Cancellation
Payment is required for products or services according to the prices displayed or communicated at the time of purchase. The product page explains what your price includes.
Your payment method is authorized when you place your order. Your card is charged once a provider has reviewed your intake and approved treatment.
One-time orders and recurring plans. Some products are sold as one-time orders. Others are offered as a recurring subscription (for example, monthly or every three months). Before you pay, the product page and checkout show whether the product is one-time or recurring, the amount, and how often you will be charged. A recurring subscription starts only after you agree to it at checkout. Products not shown as recurring are charged only when you place a new order.
Renewals. Each renewal remains subject to your provider’s continued determination that treatment is appropriate. If a provider does not approve a renewal, you will not be charged for it.
Cancellation. You may cancel your subscription at any time by contacting us at support@roniqhealth.com. Cancelling stops future charges. It does not cancel or refund an order that has already been charged, approved, or dispensed; see our Returns & Refunds policy.
There is no separate provider evaluation or screening fee. You are only charged for the product or service you order.
Refunds are described in our Returns & Refunds policy. Shipping is described in our Shipping Policy.
Roniq Health reserves the right to correct pricing or other listing errors and to update prices, services, or offerings when necessary.
By placing an order you authorize Roniq Health to charge the payment method you provide, including for any recurring subscription you agree to. Charges will appear on your statement as “Roniq Health.”
11. Intellectual Property
All content appearing on this website, including text, graphics, logos, images, photographs, designs, videos, and other materials, is owned by or licensed to Roniq Health unless otherwise stated.
You may not reproduce, distribute, modify, republish, or otherwise use our content without prior written permission.
12. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how Roniq Health collects, uses, and shares information through this website and platform. How US Health & Wellness handles your health information in connection with your care is described in our HIPAA Consent and Notice of Privacy Practices.
Our Privacy Policy also describes how Protected Health Information (PHI) is safeguarded in accordance with the Health Insurance Portability and Accountability Act (HIPAA), to the extent HIPAA applies to the parties involved in your care.
13. Third-Party Services & Links
Our website may contain links to third-party websites, platforms, or services.
Roniq Health does not control and is not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.
14. Disclaimer of Warranties
We make reasonable efforts to keep the information on our website accurate and current. However, we do not guarantee that website content will always be complete, accurate, current, or free from errors.
Our website and its content are provided on an “as available” basis. Your use of the website is at your own discretion and risk. This does not limit the professional responsibilities that US Health & Wellness and its licensed providers owe to you as a patient.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Roniq Health will not be responsible for indirect, incidental, consequential, or other damages arising from or related to your use of the website or services.
This limitation of liability applies to Roniq Health’s operation of the website and platform. It does not extend to Partell Pharmacy, which is independently responsible for its own acts and omissions in filling, dispensing, and shipping medication, and it does not limit the professional responsibility that US Health & Wellness and its licensed providers owe you for the clinical care they provide. Nothing in these Terms & Conditions is intended to limit any rights or protections that cannot legally be limited.
16. Changes to These Terms
Roniq Health may update these Terms & Conditions from time to time to reflect changes to our services, practices, or applicable requirements.
Updated terms will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.
17. Contact Us
If you have questions about these Terms & Conditions, your account, or our services, contact Roniq Health:
3540 Mission Blvd #3 San Diego, CA 92109 Text Us: 858-585-0628 Email: support@roniqhealth.com
Open Hours: 9am-7pm Monday-Friday CDT
For questions about your treatment, contact us at support@roniqhealth.com and we will connect you with your care team. For questions about a specific shipment or medication, you can also contact Partell Pharmacy using the information on your medication label.