Shipping Policy
At Roniq Health, we work to make the delivery process simple, reliable, and convenient. This Shipping Policy explains how orders are processed and delivered.
1. Order Processing
Orders are processed after payment and any required order verification have been completed.
Processing times may vary depending on the products ordered, order volume, and any additional information that may be required before fulfillment.
Orders are generally processed during regular business days. Orders placed on weekends or holidays may be processed on the next business day.
2. Shipping Availability
We currently ship to eligible locations within the United States.
Shipping availability may vary depending on the product and destination. If a particular destination is not available during checkout, please contact our support team for assistance.
3. Shipping Times
Estimated delivery times may vary based on the shipping method selected, destination, carrier conditions, and other circumstances outside of our control.
Any delivery timeframe displayed at checkout is an estimate and is not a guaranteed delivery date.
4. Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary based on the destination, shipping method, order size, and other applicable factors.
5. Order Tracking
When tracking information is available, it may be provided through your order confirmation or shipping notification.
Please allow some time for tracking information to become active after your order has been shipped.
6. Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier’s handling and delivery process.
If your package appears to be delayed, please check the tracking information first. If you need additional assistance, contact our support team and we will help you determine the appropriate next steps.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an incorrect address after placing an order, please contact us as soon as possible. We cannot guarantee that shipping information can be changed once an order has entered processing or has been shipped.
8. Damaged Packages
If your package arrives damaged, please contact our support team promptly and provide your order information along with any relevant details or photographs of the damage.
We will review the situation and assist with the next steps where applicable.
9. Address and Delivery Issues
Roniq Health is not responsible for delays or delivery issues caused by incorrect or incomplete addresses, carrier delays, weather, natural events, or other circumstances beyond our reasonable control.
10. Contact Us
If you have questions about shipping, delivery, or your order, please contact Roniq Health through the contact information provided on our website.
We are committed to providing clear communication and helping make your delivery experience as smooth as possible.